Legal

Vendoo terms of service

1. Purpose and scope

These terms govern the use of Vendoo, the app that GUUAO LLC (“GUUAO” or “the provider”) develops and distributes through Google Play, for Android, and the App Store, for iPhone. They govern both versions equally, which are the same app.

Vendoo is a working tool for field sales forces. It is contracted by a distributor or any other organization with reps out on the street (“the company”) for its commercial staff, and the person using it every day is each of its sales reps (“the rep”). On signing in, the rep acknowledges having read this document and the privacy policy.

Anyone can download it, but without an account it does nothing. The app does not allow accounts to be created and has no sign-up: credentials are created and handed over by the company that contracted the service. Vendoo is not a consumer app, and the rep's use of it forms part of their job: it does not constitute a consumer relationship between the rep and GUUAO.

The commercial relationship between GUUAO and the company that contracts Vendoo is governed by the agreement the two of them sign. This document governs the use of the app.

Change note. Until 11 September 2026 Vendoo existed only for Android, and this document named only that store and that operating system. That day the iPhone version appeared and the text was revised to cover both. No obligation and no right changed: what changed is which phones they apply to.

2. Who may use Vendoo

Vendoo may be used by a person to whom a client company has issued access credentials. Without them, the app shows nothing but the sign-in screen: there is no registration, no free trial and no guest mode.

Each rep's access is tied to their employment or contractual relationship with the company, and is withdrawn when that ends.

3. The account, the password and the PIN

Credentials are personal and non-transferable. The rep is responsible for keeping them private and for everything done from their session.

The app also requires a local lock PIN, set the first time you sign in and changeable under Profile › Account. That PIN protects the phone, not the account: it never leaves the device. For the same reason, there is no way to recover it: whoever forgets it has to sign out and sign back in with their password.

If the rep suspects their password has been exposed, or if they lose the phone, they must report it immediately through their company's channels.

4. Permitted and prohibited use

Vendoo is used for the company's commercial work and nothing else. In particular, the rep undertakes not to:

• share their credentials or let another person use their session;
• extract, copy or circulate the customer list, prices, balances or any other company information beyond what their job requires;
• record visits, orders, payments or stock counts that do not correspond to real events;
• alter, decompile or attempt to bypass the app's controls, nor reach the company's systems by any route other than the app itself;
• use the app on a phone whose operating system has been modified in a way that compromises the protected storage where the credentials and the encrypted database live.

The order-note PDF includes customer details and their signature. It is shared only with the customer it belongs to.

5. The information belongs to the company

The customer list, prices, inventory, balances, invoices and everything else the app downloads are the information of the company that contracted Vendoo, and are made available to the rep solely for the exercise of their duties. The same applies to what the rep produces with the app: orders, visits, photographs, notes, signatures and payment requests. GUUAO acquires no rights over that information: it carries it and holds it on the company's behalf.

The copy left on the phone is temporary and operational, so that work can go on offline. When the relationship with the company ends, the rep must sign out and, if the company instructs it, wipe the local data under Manage accounts on this phone.

6. Service availability and working offline

Vendoo depends on the company's systems and on the phone's connection. Uninterrupted availability is not guaranteed, nor is any particular sync time: there may be maintenance, network outages or areas with no coverage.

The app is built for that. What the rep records with no signal is not lost: it is held on the phone and sent when the connection returns, even with the app closed. That said, it is worth putting precisely:

• A document being on the phone does not mean it is in the company's systems. The app distinguishes those states in those words — “To send”, “Could not send” — and the rep must look at them before treating a job as closed.
• If a submission is definitively rejected by the server, the app says so with its reason and does not retry. That document does not exist until it is corrected.
• It is the rep's responsibility to connect at least once a day, so their work arrives and so the information they are carrying — prices, balances, customer list — does not go stale.

7. Prices, quotes and order confirmation

This is the clause most worth understanding.

What the app shows before an order is sent is a quote, not a confirmed price. The price, the tax and the total are calculated by the company's system when it receives the order, at the rate in force on the day that order arrives. The phone carries a copy that may have gone stale through syncing late; in case of any discrepancy, the company's system prevails.

The quoted total travels with the order and is recorded separately, for two purposes: to be able to warn the rep if the amount changed on processing, and to be able to settle a customer's complaint about what they were quoted. It is not used to calculate anything.

An order recorded from the app is a commercial proposal. Its acceptance, dispatch and invoicing are governed by the company's commercial terms and remain subject to stock availability and to the customer's credit status.

8. Collections and payment requests

What the rep records in the app is a payment request that someone in administration reviews and approves afterwards. “Sent” does not mean “Approved”, and the app says so on every screen.

The rep is responsible for the accuracy of the amount, the bank reference, the journal and the receipt they attach, and for the safekeeping of any money they receive until it is handed over, in line with their company's internal procedures. A recorded request does not release the customer from their obligation until the company approves and applies it.

Where the amount collected exceeds what is applied to invoices, the difference is left as customer credit available. The app shows this before sending, so the rep can tell the customer there and then.

9. Requests to add or correct customers

The rep does not create or modify a customer record: they propose. Every addition and every correction is subject to approval by an authorized person at the company, and until then has no effect whatsoever.

The supporting documents the rep photographs are identity and tax documents belonging to third parties. They are collected solely to process that request, and the rep must obtain them with the customer's knowledge and must not keep them on their own outside the app.

10. Recording field activity

Vendoo records work activity: the time and place of each visit, the route over the working day, the documents the rep produces and the app's failures. That record is the point of the tool, and it is described in detail, with its scope and its retention periods, in the privacy policy, which forms part of these terms.

The app explains all of this inside the app itself, before requesting any operating-system permission. The location permission is required in order to record orders and payments; without it those functions are unavailable.

11. The phone, mobile data and the battery

Vendoo runs on the rep's phone or on the one their company assigns them, and uses mobile data to sync, including in the background.

The handset and the data plan are agreed between each company and its worker, outside this document: who provides the phone, who pays for the plan and on what terms is not decided by the app or by GUUAO.

What does depend on the app is using little, and it is built for that: everything is saved on the phone first and synced in batches, so that working with no signal is the normal case and there is no need to be permanently connected. Even so, for background sync to work, the operating system has to allow the app to wake up, and that decision is its own: on Android, the aggressive battery savers some manufacturers ship enabled can prevent it, and on the iPhone it is the system itself that decides when to grant that moment. Hence what is said above: what the rep records is not lost, but its being on the phone does not mean it has arrived, and the way to make sure is to open the app with a signal.

12. Intellectual property

Vendoo, its name, its logo, its code and its design belong to GUUAO LLC. These terms transfer no rights over the app: they only authorize its use, on a limited, revocable and non-transferable basis, for as long as the company's contract and the rep's relationship with it last. The commercial information the company loads and produces with the app remains its own, in accordance with clause 5.

13. Privacy

The processing of personal data is described in the privacy policy, which is understood to form an integral part of these terms. It also contains the channel and the deadline for requesting access, correction or deletion.

14. Suspension and termination of access

The company may suspend or withdraw a rep's access at any time, in particular when the employment or contractual relationship ends, where there are signs of use contrary to clause 4, or for security reasons.

Termination of access does not by itself delete information already synced, which is retained in accordance with clause 5 of the privacy policy.

15. Liability

GUUAO makes Vendoo available to the companies that contract it and to their staff, and undertakes to keep it running and to fix the faults reported to it, but does not warrant that the app is free of errors or available without interruption. Nor is it liable for failures of the mobile network, the operating system or the phone itself, or for use of the app contrary to these terms.

Each company is responsible for its own commercial decisions — prices, credit, dispatch, approval of payments and approval of new customers — which are taken in its own systems: the app carries information and proposes, it does not decide. The rep is responsible for the truthfulness of what they record and for the use they make of the company's information.

This clause does not limit any inalienable right of the worker, and cannot be read as a waiver. Under article 18 of the Organic Law of Labour and Male and Female Workers (LOTTT), labour rights are inalienable and any stipulation implying their waiver or diminution is void. Accordingly, nothing said here relieves the employer of its labour obligations, nor does it curtail the actions the law affords the rep against their employer. Neither is liability for wilful misconduct excluded, nor any other liability that Venezuelan law does not permit to be excluded.

16. Changes to these terms

GUUAO may amend these terms. The version in force is published at this same address with its date, and substantial changes are additionally communicated to client companies, which pass them on to their staff through their internal channels.

17. Governing law and disputes

These terms are governed by and construed in accordance with the laws of the Bolivarian Republic of Venezuela.

In the event of any dispute arising from these terms or from use of the app, the parties shall first seek an amicable settlement, raised in writing to hola@vendooapp.com and dealt with within thirty (30) consecutive days. If no agreement is reached within that period, the dispute shall be submitted to the competent courts of the Bolivarian Republic of Venezuela.

The above does not displace the labour jurisdiction: disputes between a rep and their employer arising from the employment relationship are governed by Venezuelan labour law and are heard before the competent labour courts, and nothing in this document may alter that.

18. Contact

GUUAO LLC
hola@vendooapp.com

Vendoo · GUUAO LLC